My Account

How to manage your subscription and account settings

 General

How do I reset my password?

To reset your password, click the “Forgot your password?” link on the log in screen. Enter your email, and you will receive instructions on how to reset your password. If that doesn’t work, it may be because you used a different email address to register your account.

Is the site secure?

Yes! In the footer of our site you can view our security certificate. When you go to the Log In, Sign Up, or account pages of myCondoBooks, your browser will also show you that the site is secure. This guarantees that you have a secure connection on any page where you may be sending information to the site.

 Subscription

Where can I see how much I am paying for myCondoBooks?

The monthly rate for myCondoBooks is based on the number of units in your association: $1 per unit, per month. To view the amount your association is being charged, you can log in as the administrator. Go to the Administration tab and select “Subscription” from the top menu. On this page, you can view your association’s payment Summary.

Where can I see the credit card that is linked with my account?

myCondoBooks does not store your credit card information, as your payments are processed through Authorize.Net, our payment processing provider. If you would like to update your payment details, you can go to the Administration tab and select “Subscription” from the top menu. On this page, you can enter your updated credit/debit card information.

My association doesn't have a credit card. Can we pay for myCondoBooks using another method?

If your association has a bank account, you most likely have a debit card too. You can pay for myCondoBooks using either a credit card or debit card. This is the easiest way for you to manage the recurring monthly payments. However, if you don’t have a card, please contact myCondoBooks support for assistance.

How can I cancel my subscription?

Oh no, we’re sorry to see you go! If there’s anything we can do to help, please contact myCondoBooks support with your questions, concerns, or feedback. But if you’re sure that myCondoBooks is not the right fit for your association, you can cancel your subscription by going to Administration > Subscription and clicking the “Cancel Subscription” button.

 Account Administration

How do I reassign Administrator privileges to a different user?

The current administrator should log in to their account and go to the Administration tab. On the Association Profile page, click the “Edit Page” button. In the Association Details section of the page, change the Key Contact to the new admin’s name, and change the Email Address to the new admin’s email address. Click the Save button and log out. Now, the former administrator will only have unit owner status, and the new administrator will have full administrator access to the association’s account.

If the former administrator is no longer with your association, and you do not have access to their account, please contact myCondoBooks support for assistance.

Can multiple users have administrative privileges?

At this time, myCondoBooks only allows one user profile per association to have administrative privileges. If multiple users need to have administrative access, you might want to consider setting up the admin account with a shared email address. You can edit the administrator’s email address by going to Administration > Association Profile page. Click the “Edit Page” button, and update the Email Address.

How can unit owners log in to myCondoBooks?

If you include a unit owner’s email address in the system on the Unit Details page, the unit owner will receive an email with information on how to log into myCondoBooks.

What exactly can unit owners see when they log in to myCondoBooks?

Unit owners can view the Dashboard, which displays recent association transaction history. They can view their individual Unit Profile page, which shows their unit details and transaction history. Finally, they can view the My Association tab, which gives them access to the Discussion Board, Documents, and Send a Message to the Treasurer page.

How can I change the start date of my association?

You can change the Start Date of your association by going to Administration. On the Association Profile page, click the “Edit Page” button. In the “Start Date for Tracking Finances in myCondoBooks” field, you will be able to update the date to the correct one. Click the “Save” button to apply your changes. Please note that you will only be able to make your start date earlier, not later, if there are charges already in the system for the initial month.​

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