Fix a Problem

Find solutions to the most common problems users encounter

 Account/Subscription

I'm having trouble logging in to my account. What should I do?

You may be experiencing a caching issue – try clearing your browser’s cache or using a different browser. If you have forgotten your password, click the “Forgot your password?” link and enter your email. You will receive an email with instructions on how to reset your password. If that doesn’t work, it may be because you used a different email address to register your account. If you continue to experience issues, please contact us.

My recent myCondoBooks payment was declined. How can I regain access to my account?

When you log in to myCondoBooks, you will be taken to a screen that will prompt you to update your subscription. Enter your credit card information, and your account will go back to functioning as normal.

I'm having trouble updating my subscription. Why won't the site accept my payment information?

If the site won’t accept your payment info, check to make sure that everything has been entered correctly. In particular, double check that the billing address and billing zip code are correct. If you still are experiencing difficulties, please contact myCondoBooks support for assistance.

 Managing Your Association

Why is the Total Unit Balance Due negative for one of my units?

The unit has overpaid or is ahead on their payments for future monthly fees.

On the Record Income page, one of my units has an Amount Due of $0. How can I record a payment from this unit?

When the Amount Due is $0, that means the unit has a Total Balance Due of either $0 or a negative amount (from overpaying in the past). If you have received additional income from this unit, you can still record payments. Even if the Amount Due is $0, you can enter the amount received from the unit on the Record Income page.

Why are my units not appearing in the dropdown on the Message a Unit page?

If a unit is not appearing in the Unit dropdown on the Message a Unit page, it is because the current unit owner has no email address associated with them in the system. To add their email address, go to Manage Units > Unit Details and select the unit you would like to edit. Select the Owner Details tab. Click the pencil icon to edit the unit owner’s information. Here you will be able to update the email address. Click the “Save” button when you’re done. You will now be able to send that unit a message.​

Why can't I delete one of my bank accounts?

To edit or delete your bank accounts, please go to Money Management > Transaction History. Here, you will be able to edit/delete existing accounts or add new accounts. However, please note that the only account you cannot delete is your Operating account. The Operating account is your association’s main account — even if you switch from one bank to another, your Operating account will still remain the same, so there is no need to delete it. You can edit the account’s details or transfer money to update the balance as needed.

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