Help Center

Get answers for the most common questions and learn how to use myCondoBooks like a pro

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The Basics

Learn the basics to help you make the most of myCondoBooks

My Account

How to manage your profile, subscription, and account settings

Fix a Problem

Find solutions to the most common problems users encounter

Latest Features

Learn more about the latest additions to the platform

 Frequently Asked Questions

How do I reset my password?

To reset your password, click the “Forgot your password?” link on the log in screen. Enter your email, and you will receive instructions on how to reset your password. If that doesn’t work, it may be because you used a different email address to register your account.

How do I record payments of future monthly association fees?

The monthly association fee always appears as a charge on the 1st of the month. If you want to record a payment before the month begins, you don’t have to wait for the charge to appear. You can simply record a payment for whatever amount was paid by the unit. You can make a note in the Description field for what the payment is for (ex. January association fee).

One of my units has a new owner. How do I update the unit owner information in myCondoBooks?

Go to Manage Units > Unit Details and select the unit you would like to edit. Select the Owner Details tab and make sure the current owner is selected. Click the pencil icon to edit the unit owner’s information. Select the Previous Owner radio button and click OK in the box that pops up. On the left-hand side of the page, enter the end date of the Ownership Period, and then click the “Save” button. To add a new “Current Owner”, click the plus sign on the left-hand side of the page, and fill in the owner’s information. Finally, click the “Save” button.​​

How can I email all units at the same time?

If you use the Manage Units > Message a Unit page, you will only be able to message units one at a time. However, if you post a message on the Communication > Discussion Board page, all unit owners will be able to see it. As long as you have the unit owners’ email addresses listed on their unit profiles, they will all receive an email notification about the new discussion board post.